I have often been tempted and succumbed to the temptation of communicating my displeasure with other people's behavior through letters or email. I have done this because letters and email allow me to list everything I want to say which I'm afraid I won't have the opportunity to do face to face. Letters and email allow me to communicate my displeasure without worrying about the other person's reaction while I am communicating.
Communicating about problems one has with someone else, in this way almost always does not persuade the other person but instead creates misunderstandings and gets them angry and hostile. Worst of all it gives that hostile and angry person written evidence that they can use against you. The best thing to do when one is upset with someone's behavior is to allow oneself to cool off and then to talk about it with them face to face.
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